FAQ
What is your return policy?
All products are final sale. We do not accept returns or exchanges for change of mind, ordering errors, or preferences relating to size, style, colour, finish, or installation.
Please inspect each product carefully before installation. If a product has an operational or manufacturing defect, or if Sparkle Light supplied the wrong product, contact us within 30 calendar days of receiving it. Prior authorization is required before returning any product.
For an approved defect claim or Sparkle Light fulfillment error involving an online order, Sparkle Light will cover reasonable return-shipping costs using the return method authorized by us. This policy does not limit any rights or remedies that cannot legally be excluded.
How long are light fixtures under warranty?
Products may be covered by a limited manufacturer warranty, generally for one year from the date of purchase unless the product listing or manufacturer’s warranty states otherwise.
Sparkle Light does not provide a separate product warranty, but we will reasonably assist customers with manufacturer-warranty documentation and coordination. Unless required by law or agreed to in writing, installation, removal, reinstallation, travel, equipment, and labour costs are not covered by Sparkle Light.
Do you offer installation services?
No. Sparkle Light does not provide installation services. Lighting products must be installed according to the manufacturer’s instructions and applicable electrical codes by a qualified and appropriately licensed electrical professional.
If Sparkle Light recommends an installer, that installer is an independent third party. Customers contract directly with the installer, and Sparkle Light does not control or guarantee the installer’s work.
Do you offer shipping or pickup?
Yes. Free standard shipping is available only to addresses within Sparkle Light’s approved Ontario shipping area. Eligibility is determined automatically at checkout using the delivery postal code. We do not ship outside the approved shipping area or to P.O. boxes.
Customers outside the approved shipping area may still order online and select free pickup from our Markham showroom.
Online orders are generally processed within 1–2 business days. Estimated delivery is 4–7 business days, including handling and transit time. Delivery timeframes are estimates and may be affected by product availability, carrier delays, weather, holidays, or other circumstances outside our reasonable control.
Are prices subject to change?
Yes. Prices, promotions, and product availability are subject to change without notice before an order is accepted by Sparkle Light. A price change will not affect an accepted order unless the customer agrees to the change or a correction is otherwise permitted by applicable law.
Are your fixtures cUL or cETL certified?
Electrical products sold by Sparkle Light are supplied with an applicable Canadian certification or approval mark when required. The certification mark may vary by product and manufacturer.
cUL and cETL marks indicate that a product has been evaluated to applicable Canadian safety standards. Customers should review the product label or listing, or contact us with the specific model number if certification information is required before purchase. Final acceptance of a product or installation remains subject to the applicable authority having jurisdiction.
Are bulbs included with the fixture?
Bulbs are not included unless the product description or packaging specifically states otherwise. Fixtures with integrated LED light sources do not require separate bulbs.
Does Sparkle Light have any other websites?
No. Sparkle Light’s only official website is www.sparklelight.ca. We do not endorse or claim affiliation with other websites or platforms merely because they display our name, content, or products.
Our showroom is located at:
Sparkle Light
162 Bullock Drive
Markham, Ontario L3P 1W2
For questions, please contact us at shoponline@sparklelight.ca or call (905) 294-9191.