FAQ

What is your return policy?
All items are final sale. Please inspect the fixture thoroughly before installing it. We only exchange items that have operational or design defect within 30 days of purchase.

How long are light fixtures under warranty?
One year, the limited manufacturer warranty covers your light fixtures against manufacturing defects for one year from the date you bought your light fixture. Sparkle Light does not offer guarantees nor warranty on any merchandise. All items are covered by one-year manufacturer’s warranty, Sparkle Light is not responsible for any costs relating to defective merchandise, including installation or Labour costs of the items.

Do you offer installation services?
Sparkle Light does not install any merchandise and cannot be responsible for installation.

 

Do you sell products online?
No, all sales are conducted in our showroom at 162 Bullock Drive, Markham, ON. Our website, www.sparklelight.ca, serves as a catalog for browsing our products. We encourage customers to visit us in-store for purchases and expert guidance.

Does Sparkle Light have any other websites?
No, Sparkle Light’s only official website is sparklelight.ca. We do not endorse or affiliate with any other websites or platforms that may claim to sell our products or mention Sparkle Light. For accurate information and a secure shopping experience, please visit us directly at our showroom: 162 Bullock Drive, Markham ON, L3P 1W2.

Do you offer shipping or delivery services?
No, we do not offer shipping or delivery. All items must be picked up from our showroom at 162 Bullock Drive, Markham, ON. Customers needing delivery can make arrangements with a third-party service, as Sparkle Light does not facilitate delivery.

Are your fixtures cUL or cETL rated?
All fixtures are cETL or cUL rated unless otherwise noted. The cETL or cUL marks are recognized by inspectors and authorities having jurisdiction as proof of product compliance throughout Canada.

Are bulbs included with the fixture?
Bulbs are not included unless otherwise noted.  

You can always reach out to us at shoponline@sparklelight.ca with any questions.