Privacy Policy

1. About This Privacy Policy

This Privacy Policy explains how Proxy Office Inc., operating as Sparkle Light (“Sparkle Light,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you:

  • Visit or interact with www.sparklelight.ca (the “Website”)
  • Purchase or attempt to purchase a product
  • Arrange shipping or showroom pickup
  • Create or use a customer account
  • Contact us, submit a form, or request support
  • Visit our showroom or otherwise interact with Sparkle Light

We handle personal information in accordance with applicable Canadian privacy laws.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Sparkle Light.

Contact and Identity Information

This may include:

  • Name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Customer-account information
  • Communications and customer-service history

Order and Transaction Information

When you place or attempt to place an order, we may collect:

  • Products ordered or considered
  • Order number and transaction details
  • Billing and shipping information
  • Delivery or showroom-pickup selection
  • Postal code and shipping eligibility
  • Discounts, taxes, refunds, exchanges, and warranty information
  • Fraud-prevention and payment-verification information

Payment information is processed through Shopify, payment processors, and financial institutions. Sparkle Light does not normally receive or store your complete payment-card number.

Device and Website-Usage Information

When you visit the Website, we and our service providers may automatically collect:

  • IP address
  • Browser and device type
  • Operating system
  • Time zone and approximate location
  • Cookie and similar identifier information
  • Pages, products, and links viewed
  • Referring website or search terms
  • Dates, times, and duration of Website interactions
  • Information about how you navigate and use the Website

Customer-Service and Submitted Information

If you contact us, submit a form, request a consultation, report a defective product, or make a warranty claim, we may collect:

  • The information contained in your message
  • Order and product information
  • Photographs, videos, or documents you provide
  • Records of our communications with you
  • Information needed to investigate and resolve your request

Marketing Information

If you subscribe to marketing communications or interact with our advertisements, we may collect:

  • Email or telephone contact information
  • Marketing preferences
  • Subscription and unsubscribe records
  • Advertisement and campaign interaction information

3. How We Collect Personal Information

We may collect personal information:

  • Directly from you
  • Automatically through the Website, cookies, and similar technologies
  • From Shopify and payment providers
  • From shipping carriers and fulfillment providers
  • From analytics, advertising, fraud-prevention, and security providers
  • From other parties where permitted or required by law

4. How We Use Personal Information

We may use personal information to:

  • Operate and improve the Website
  • Process, verify, fulfill, and deliver orders
  • Arrange showroom pickup
  • Determine shipping eligibility using the delivery postal code
  • Process payments, refunds, exchanges, and approved returns
  • Communicate order, delivery, and pickup updates
  • Provide customer service and respond to inquiries
  • Process defective-product and manufacturer-warranty claims
  • Prevent fraud, misuse, security incidents, and unauthorized transactions
  • Maintain customer and transaction records
  • Understand Website use and improve products, services, and customer experience
  • Measure the effectiveness of marketing and advertising
  • Send marketing communications where we have the required consent or other lawful authority
  • Meet accounting, tax, regulatory, insurance, and legal obligations
  • Establish, exercise, or defend legal rights

We will not use personal information for a materially different purpose without obtaining consent where required by law.

5. Cookies and Similar Technologies

The Website and our service providers may use cookies, pixels, tags, web beacons, local storage, and similar technologies.

These technologies may be used to:

  • Keep the Website and checkout functioning
  • Remember preferences and shopping-cart contents
  • Support customer accounts and security
  • Detect fraud and technical problems
  • Measure Website traffic and performance
  • Understand how visitors interact with products and pages
  • Support analytics, advertising, and campaign measurement

Some cookies are necessary for the Website to operate. Other cookies, including certain analytics or advertising cookies, may depend on your choices and applicable consent requirements.

You can manage cookies through available Website privacy controls and your browser settings. Blocking certain cookies may affect Website, cart, account, or checkout functionality.

6. Analytics and Advertising

We may use analytics services, including Google Analytics, to understand how visitors use the Website and to improve our services.

Google provides information about its privacy practices at Google’s Privacy Policy. You can learn about the Google Analytics browser opt-out tool at Google Analytics Opt-out.

We may also work with advertising and social-media providers to measure campaigns or show relevant advertising. These providers may use cookies or similar technologies according to their own privacy policies and the consent choices available to you.

7. How We Disclose Personal Information

We may disclose personal information to service providers that help us operate our business, including:

  • Shopify and ecommerce-service providers
  • Payment processors and financial institutions
  • Shipping carriers, fulfillment providers, and showroom-pickup services
  • Website hosting, technical support, and security providers
  • Postal-code and address-validation providers
  • Analytics and advertising providers
  • Email, communications, and customer-service providers
  • Accountants, insurers, auditors, lawyers, and professional advisers

These organizations may use personal information only for the services they provide to us or as otherwise permitted by law and their applicable terms.

We may also disclose information:

  • With your consent
  • To complete a transaction you requested
  • To investigate fraud, security incidents, or violations of our terms
  • To comply with a subpoena, warrant, court order, or other lawful requirement
  • To protect the rights, property, or safety of Sparkle Light, our customers, or others
  • In connection with a proposed or completed business transaction, such as a sale, financing, reorganization, or transfer of business assets, subject to applicable legal requirements

We do not sell customer lists or personal information for monetary payment.

8. Shopify

Our online store is hosted by Shopify Inc. Shopify processes personal information to provide the ecommerce platform, checkout, payment, security, and related services.

Shopify may process information in accordance with its own privacy notices. More information is available in Shopify’s Consumer Privacy Policy.

9. Marketing Communications

We will send promotional emails or other electronic marketing communications only where permitted by law.

You can unsubscribe using the link included in a marketing email or by contacting us. Even after unsubscribing from marketing, you may continue to receive transactional or service-related messages concerning orders, pickup, delivery, warranty matters, or customer-support requests.

10. International Processing

Some service providers may process or store personal information outside Ontario or Canada. Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or regulatory authorities in accordance with local law.

Sparkle Light remains responsible for personal information under its control as required by applicable law.

11. Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete the purposes described in this Privacy Policy
  • Maintain business and transaction records
  • Provide warranty and customer support
  • Meet tax, accounting, insurance, regulatory, and legal obligations
  • Prevent fraud and resolve disputes
  • Enforce agreements

When information is no longer reasonably required, we will delete, destroy, or anonymize it, subject to legal and operational requirements.

12. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information under our control.

However, no website, transmission method, or storage system can be guaranteed to be completely secure. Customers should protect their account credentials and contact us if they suspect unauthorized account or payment activity.

13. Accessing or Correcting Personal Information

Subject to applicable legal exceptions, you may request:

  • Access to personal information we hold about you
  • Information about how it has been used or disclosed
  • Correction of inaccurate or incomplete personal information
  • Withdrawal of consent where consent is the basis for processing

Withdrawing consent may affect our ability to provide a requested product or service. We may need to verify your identity before completing a privacy request.

To submit a request, contact our Privacy Officer using the information below.

14. Children and Minors

The Website is not directed to children, and we do not knowingly collect personal information from children for the purpose of selling products to them.

Online purchases must be made by someone who has reached the age of majority in their province or territory of residence or under the supervision and consent of a parent or legal guardian.

15. Third-Party Websites

The Website may contain links to third-party websites or services. Sparkle Light does not control the privacy practices of those parties. Please review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business practices, technology, service providers, or legal obligations.

The revised policy will be posted on this page with an updated “Last updated” date. Material changes will be communicated as required by law.

17. Contact Our Privacy Officer

Questions, access or correction requests, consent withdrawals, and privacy complaints may be directed to:

Privacy Officer
Proxy Office Inc., operating as Sparkle Light
162 Bullock Drive, Unit 3
Markham, Ontario L3P 1W2
Canada

Email: shoponline@sparklelight.ca
Telephone: (905) 294-9191

We will review and respond to privacy concerns in accordance with applicable law. If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada.