Return Policy
Final Sale
All products sold by Sparkle Light are final sale. We do not accept returns, refunds, or exchanges for change of mind, customer ordering errors, or preferences relating to size, style, colour, finish, or installation.
Please review all product details and inspect the product carefully before installation. Products that have been installed, modified, damaged through handling, or used contrary to the manufacturer’s instructions are not eligible for return or exchange unless required by applicable law.
Defective or Incorrect Products
If a product has an operational or manufacturing defect, or if Sparkle Light supplied the wrong product, please contact us within 30 calendar days of receiving the product.
We may request your receipt or order number, photographs, video, packaging information, and a description of the issue to assess the claim.
If Sparkle Light approves a return or exchange because of a confirmed defect or fulfillment error, we will provide an appropriate resolution. This may include replacement parts, an exchange, repair support, a refund, or another solution, depending on the circumstances and applicable law.
Return Shipping Costs
For an approved defective-product return or Sparkle Light fulfillment error involving an online order, Sparkle Light will cover reasonable return-shipping costs using the return method authorized by us.
Do not ship or return a product before receiving authorization and return instructions from Sparkle Light. Unauthorized shipping or other costs will not be reimbursed unless required by law.
Because non-defective products are final sale, no customer-paid return option is available for them.
Shipping Damage
If an order arrives with visible shipping damage, please photograph the product and packaging and notify us as soon as possible before installation or disposal of the packaging.
We will review the issue and determine an appropriate resolution, which may include replacement parts, an exchange, repair support, a refund, or another approved solution.
Order Cancellations
Cancellation requests may be submitted before an order has shipped by emailing shoponline@sparklelight.ca. A cancellation is not confirmed until approved by Sparkle Light.
Custom-made and special-order products cannot be cancelled after the order has been placed with the manufacturer or supplier, except where required by law or agreed to by Sparkle Light in writing.
After an order has shipped, it generally cannot be cancelled, rerouted, or redirected. Refusing delivery does not automatically create a right to a refund. Customers may be responsible for additional carrier, return, or reshipping costs to the extent permitted by applicable law.
Delayed or Undelivered Orders
Delivery dates are estimates unless Sparkle Light expressly confirms a guaranteed delivery date.
If an order is delayed or has not arrived, please contact us so we can investigate with the carrier. Any right to cancel an online order or receive a refund because of delayed or non-delivery will be handled in accordance with applicable consumer-protection law.
Return Authorization Required
No product will be accepted for return or exchange without prior authorization from Sparkle Light.
To request authorization, please provide:
- Your order number or proof of purchase
- The product model or SKU
- A description of the issue
- Photographs or video, where applicable
- Photographs of the packaging if shipping damage is involved
Mandatory Consumer Rights
Nothing in this Return Policy limits any right or remedy that cannot legally be excluded, including applicable rights relating to defective goods, misrepresentation, delayed delivery, or online consumer agreements.
Contact Us
Proxy Office Inc., operating as Sparkle Light
Email: shoponline@sparklelight.ca
Telephone: (905) 294-9191
Showroom: 162 Bullock Drive, Markham, Ontario L3P 1W2