Shipping policy

Shipping Area

Free standard shipping is available only to delivery addresses within Sparkle Light’s approved Ontario shipping area. Shipping eligibility is determined automatically at checkout using the delivery postal code.

We do not ship to addresses outside the approved shipping area or to P.O. boxes.

Showroom Pickup

Customers outside our approved shipping area may still place an online order and select free pickup from our Markham showroom.

Please wait until Sparkle Light confirms that your order is ready before travelling to the showroom.

Pickup location:
Sparkle Light
162 Bullock Drive
Markham, Ontario L3P 1W2

Processing and Delivery Times

Online orders are generally processed within 1–2 business days.

Estimated delivery is 4–7 business days, including approximately 1–2 business days for handling and 3–5 business days for transit.

Delivery timeframes are estimates rather than guarantees and may be affected by product availability, carrier delays, weather, holidays, or other circumstances outside our reasonable control.

Shipping Confirmation

You will receive an order confirmation email after placing your order. A shipping confirmation or delivery update will be sent when your order has been prepared for shipment.

Shipping Damage

If an order arrives with visible shipping damage, photograph the product and packaging and notify us as soon as possible before installation or disposal of the packaging.

Please refer to our Return & Refund Policy for additional information about shipping damage and approved remedies.

Contact Us

Proxy Office Inc., operating as Sparkle Light

Email: shoponline@sparklelight.ca
Telephone: (905) 294-9191